The tech world is besotted with bots. This technology, also known as chatbots, provides automated but theoretically human-like responses to a user or customer request. If you’ve clicked on a customer service button on your bank’s site, you’ve dealt with a bot. Businesses see bots as a great way to help people buy products or receive support on products they’ve already bought.
But the bots themselves typically act as the front door to a world of processes happening behind the scenes. If you ask a bot for help, your request kicks off activities to get the job done.
