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Energy companies halt forced instalment of prepayment meters

February 10, 2023

Via: Sky News
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The move comes as an investigation revealed debt collectors working for British Gas forced their way into the homes of vulnerable customers.

An undercover investigation by The Times claimed a company used by British Gas to pursue debts, Arvato Financial Solutions, had forced their way into homes to fit the devices, despite signs children and disabled people were living there.

The paper also alleged that Arvato Financial Solutions employees were incentivised with bonuses to fit prepayment meters.

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