Editorial

Can Mounting Tensions with China Impact Economic Recovery?
Editorial Can Mounting Tensions with China Impact Economic Recovery?

After more than two and a half years of dealing with a pandemic, economic recovery is fundamental to every government’s agenda. One of the lasting effects of the COVID-19 pandemic is undoubtedly inflation, and Russia’s war in Ukraine is complicating this issue more. According to the Chair of the Cou

Could the American Rescue Plan Save the US Economy?
Editorial Could the American Rescue Plan Save the US Economy?

Not only has the pandemic disrupted the lives of people living in the US and abroad, but it has also caused numerous global economic challenges. From putting an enormous strain on the healthcare systems of almost every country to changing the way people work and spend their free time, COVID-19 left

Recession Fears Are on the Rise as Economic Risks Are Multiplying
Editorial Recession Fears Are on the Rise as Economic Risks Are Multiplying

There’s no question that the recent COVID-19 pandemic and Russia’s war on Ukraine have combined to disrupt the global economy. In fact, economic risks are multiplying all over the world as the geopolitical crisis continues, and investments are blocked by understandable concerns regarding the fut

Fighting inflation during a geopolitical crisis
Editorial Fighting inflation during a geopolitical crisis

The US economy has faced numerous problems during the last two and a half years—from a pandemic, to rising inflation during a new geopolitical crisis. With Vladimir Putin’s Russia launching an unjust war in Ukraine, and no end to that war in sight yet, experts are left wondering what the chances for

How Blockchain Is Transforming the Financial Services Industry
Editorial How Blockchain Is Transforming the Financial Services Industry

Given that blockchain is changing the dynamics of many industries, it’s no surprise that it has become a buzzword in recent years. Blockchain has revolutionized the way we do business in many areas, including healthcare, retail, banking, government, and more. Bitcoin was worth nearly twice as much i

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

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