Editorial

How Blockchain Is Transforming the Financial Services Industry
Editorial How Blockchain Is Transforming the Financial Services Industry

Given that blockchain is changing the dynamics of many industries, it’s no surprise that it has become a buzzword in recent years. Blockchain has revolutionized the way we do business in many areas, including healthcare, retail, banking, government, and more. Bitcoin was worth nearly twice as much i

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

Why Russia’s war is likely to destroy more than Ukraine’s economy
Editorial Why Russia’s war is likely to destroy more than Ukraine’s economy

Almost two months have now passed since Russia’s President Vladimir Putin has decided to launch a massive invasion in its neighboring country, Ukraine. As the Russian army invaded, Ukrainian cities like Zhytomyr, Mariupol, Kharkiv, Kherson and Kyiv have been hit by artillery strikes, with some of t

The Global Impact of Sanctions on Russia
Editorial The Global Impact of Sanctions on Russia

While Western countries are growing more concerned about Russia’s invasion of Ukraine , the global economy is also suffering. More than two weeks have already passed since the conflict started, and economic warfare against Russia’s President Vladimir Putin seems to have negative effects not only on

How Tensions With Russia Will Impact the Global Economy
Editorial How Tensions With Russia Will Impact the Global Economy

More than two years have passed since the beginning of the COVID-19 pandemic, and this unprecedented healthcare crisis went on to change the way people live, work and spend their free time. Moreover, the crisis quickly escalated to disrupt numerous industries around the world, impacting the global

Is the Crypto Bull Run Over, or Will It Peak in 2022?
Editorial Is the Crypto Bull Run Over, or Will It Peak in 2022?

Bitcoin’s rally in 2021 marked an impressive achievement for crypto, favoring mass adoption and the investing FOMO (Fear of Missing Out) of institutions across the globe. However, upward volatility comes at a cost: an equal, potential push towards the bottom.  Not surprisingly, then, when No

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