Bank of America is doubling down on innovation to drive further adoption of its digital-banking mobile app for businesses, and turning to its clients for input on enhancing user experience and feature functionality.
The Charlotte, North Carolina-based bank’s CashPro mobile app has been granted 16 patents and has 21 more pending, as of June 20. One example where the bank strives to stay ahead of its competition: While rivals have two apps — one for authentication and one for banking — BofA handles both functions within the same app, said Jennifer Sanctis, product head of the CashPro app and personalized technologies in the bank’s global payment solutions unit.
