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Education Department report reveals snags in student loan programs

January 30, 2023

The report reveals which groups of borrowers are most struggling to navigate the federal student loan system and where they are hitting snags.

Of the nearly 90,000 complaints borrowers lodged about federal student aid, 57% centered on issues with loans. Among those, many related to income-driven repayment plans, which allow borrowers to have their loans forgiven after they make a certain number of payments based on their income.

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