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BoA reports consumers digital banking engagement hits record levels

Consumers are embracing mobile banking with one banking institution experiencing record levels of engagement.

Bank of America reports 70% of consumer client households and small business clients and 77% of wealth management client households are digitally active and the company’s 39 million digital clients are increasingly adopting key features in mobile and online platforms.

Such growth in digital experiences is expected to continue given personalized experiences and the ease and convenience, as well as the ongoing pandemic, according to a press release.

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