Customers of Chase’s online banking services were seeing double transactions, fees and/or payments in their accounts, with the situation not immediately being resolved as of late morning on Friday.
Numerous Chase customers were posting on social media that their rent or bill payments were taken out of their accounts twice and reporting hold times with customer service approaching more than an hour. Zelle payments were also being impacted with Chase customers.
“We’re sorry that some customers are seeing duplicate transactions and fees on their checking account,” a Chase spokesperson said. “We’re working to resolve the issue and will automatically reverse any duplicates and adjust any related fees.”